Shipping & Returns Policy

Shipping

We ship all orders within 1-2 business days. Standard shipping to France and EU countries takes 3-5 business days.

• Standard Shipping: FREE on all orders over €50
• Express Shipping: €9.99 (2-3 business days)

Track your order in real-time through your account.

Returns

We offer a 30-day money-back guarantee on all NOVA pillows.

How to Return:

• Contact support within 30 days of purchase
• Ship the pillow back in original condition
• Full refund or exchange, your choice
• Return shipping is free for defective items

Satisfaction Guarantee

If you're not 100% satisfied with your NOVA pillow after 30 days, we'll refund your full purchase price — no questions asked.