Frequently Asked Questions About NOVA

Product Questions

What makes NOVA different from other pillows?

NOVA is specifically engineered for cervical support using memory foam technology. Unlike standard pillows that flatten over time, NOVA maintains its shape all night. Our unique ergonomic design adapts to your neck's natural contours, providing consistent support every night.

Is NOVA suitable for all sleep positions?

Yes! NOVA is designed for back, side, and combination sleepers. The contoured shape provides optimal support regardless of your preferred position. Side sleepers benefit from the increased height, while back sleepers appreciate the cervical curve alignment.

What is the composition of NOVA?

Cover: 100% breathable cotton blend (removable, machine washable)

Fill: Premium viscoelastic memory foam with gel infusion

Support Layer: High-density CFC-free foam core

Construction: Hypoallergenic, dust mite resistant, eco-friendly manufacturing

How long does NOVA last?

With proper care, NOVA pillows maintain optimal support for 7-10 years. Most competitors' pillows lose effectiveness after 1-2 years. This makes NOVA an investment in long-term comfort.

Care & Maintenance

How do I clean my NOVA pillow?

Remove the zippered cover and machine wash in cold water. The memory foam core should never be washed — spot clean only with a damp cloth. Air dry completely before reassembling. Full instructions are on our Product Care page.

Can I dry clean the pillow?

No, dry cleaning chemicals can damage the memory foam. Machine washing the cover is the recommended method.

Shipping & Returns

How quickly will I receive my order?

Orders ship within 1-2 business days. Standard shipping takes 3-5 business days in France and EU. Express shipping (2-3 days) available for €9.99.

What is your return policy?

100% satisfaction guarantee. Return your NOVA pillow within 30 days for a full refund or exchange. Return shipping is free for defective items.

Do you offer international shipping?

Yes, we ship to all EU countries. Shipping rates are calculated at checkout.

Warranty & Support

Is NOVA covered by warranty?

Yes! 30-day satisfaction guarantee plus 1-year manufacturer warranty against defects. If your pillow develops manufacturing defects within 1 year, we replace it free.

How do I contact support?

Contact us at support@novapillow.com or use the chat feature on our website. We respond within 24 hours.